Terms & conditions

Scope and who we are

These General Terms and Conditions (“Terms”) apply to every quotation we issue and every order we accept, unless we have signed a separate written agreement with you that says otherwise. In these Terms, “we” and “us” mean:

“You” or “the client” means the person or company placing the order. Where you are acting as a consumer, nothing in these Terms limits the rights that consumer law gives you and that cannot be waived by contract.

What we do — and what we do not do

We are a procurement and supply partner. We identify manufacturers, obtain pricing, place and pay for your order with the factory or its authorised dealer, arrange inspection before dispatch, and organise transport to the address you give us.

We are not the manufacturer. The goods are made by third parties, and their specifications, finishes, tolerances and warranty terms are set by them, not by us. We are also not a carrier: transport is performed by independent forwarders and hauliers we engage on your behalf.

We do not carry out installation, assembly, electrical or plumbing work unless it is expressly written into an accepted quotation.

Quotations and orders

Prices shown on this website or mentioned in conversation are indicative. A binding offer exists only in a written quotation issued by us.

• Unless it states otherwise, a quotation is valid for 14 days and is subject to the goods still being available from the manufacturer.
• A contract is formed when you accept the quotation in writing and we confirm the order. We may decline an order — for instance where the manufacturer cannot supply, where a price was obviously wrong, or where we cannot lawfully export to the destination.
• Specifications you supply (dimensions, finishes, codes, drawings) are your responsibility. Please check the order confirmation carefully: once production of a made-to-order item begins, changes are usually impossible or chargeable.
• Manufacturers may make minor changes to design, materials or dimensions. Natural materials such as wood, stone, leather and textiles vary in grain, shade and texture. Such variation is normal and is not a defect.

Prices, taxes and duties

Unless the quotation says otherwise, our prices cover the goods and the services we have listed, and are quoted exclusive of VAT.

• Where the delivery address is outside the European Union, the price is exclusive of import duties, customs clearance charges and destination taxes, which are payable by you as importer of record unless we have expressly quoted otherwise.
• Estonian VAT is applied where the law requires it. Intra-EU supplies to a business holding a valid VAT number may be zero-rated; export outside the EU is treated according to the applicable rules.
• If a manufacturer changes its prices, or exchange rates or duties move materially between quotation and order confirmation, we will tell you before we proceed and you may withdraw at no cost.

Payment

We accept bank transfer in EUR or USD, and USDT (TRC-20). Payment is made to NORDICALPHA OÜ; we settle with the manufacturers ourselves.

• Unless agreed otherwise, orders are payable in advance, or by an advance instalment with the balance before dispatch. We place the order with the manufacturer once cleared funds are received.
• Bank charges, correspondent-bank fees and currency conversion costs are borne by you.
• Title to the goods passes to you only when we have received payment in full. Risk passes as set out under Lead times and delivery.
• Late payment on agreed credit terms may attract statutory default interest and suspension of the order.

Lead times and delivery

Lead times are estimates given in good faith, not guarantees. They typically run 20–45 days from cleared payment, but depend on the manufacturer’s production queue, the route and customs.

• We will keep you informed of material changes to the schedule. A delay does not on its own entitle you to cancel or to compensation, unless a delivery date was expressly agreed as binding in writing.
• Delivery terms (Incoterms) are stated in the quotation. Unless stated otherwise, risk of loss or damage passes to you on delivery to the address you gave us, or on your collection of the goods.
• You must give a correct, accessible address and make yourself or an authorised person available to receive the goods. Standard delivery is to the ground-floor threshold; carrying to an upper floor, unpacking or waste removal are chargeable extras where available.
• Failed deliveries caused by an incorrect address or absent recipient may incur re-delivery and storage charges.
• Neither party is liable for failure caused by events beyond reasonable control — including strikes, factory closure, transport disruption, extreme weather, sanctions or acts of authority.

Inspection, damage and shortages

Every shipment is inspected and photographed before it leaves the EU. On arrival, please do the same at your end.

• Check the packaging before you sign. If it is damaged, note this on the carrier’s delivery document and photograph it. A clean signature makes transit claims much harder to pursue.
• Report visible damage or shortages to us within 7 days of delivery, with photographs and the delivery note.
• Report hidden defects promptly, and in any case within the period the manufacturer’s warranty and applicable law allow.
• Where transit damage occurs, we handle the claim with the carrier or insurer and arrange repair or replacement.

Please keep the original packaging until you are satisfied the goods are correct and undamaged.

Cancellation and returns

Consumers. If you are buying as a consumer under a distance contract, you generally have 14 days from receipt to withdraw, under the Estonian Law of Obligations Act. This right does not apply to goods made to your specification or clearly personalised — which covers most made-to-order furniture. Where the right applies, return the goods complete and in their original packaging; the direct cost of return is yours.

Business clients. Made-to-order and specially procured goods are not returnable once production has begun. Where a manufacturer accepts a return of a stock item, its restocking fee and the return freight are payable by you.

If we cancel an order because we cannot supply, we refund everything you have paid for the undelivered part, and that is the limit of our liability for the cancellation.

Warranty

Goods carry the manufacturer’s warranty for the period and on the terms that manufacturer publishes. We pass the warranty through to you and help you use it: send us the claim and we will take it up with the factory.

Consumers additionally have the statutory two-year conformity remedy under Estonian law, which these Terms do not restrict.

Warranties do not cover normal wear, damage from misuse, incorrect assembly or installation by others, unsuitable environmental conditions such as damp or direct heat, or the natural ageing and variation of wood, leather and textiles.

Liability

We are liable for damage we cause by breaching these Terms. That liability is limited, so far as the law permits, to the value of the order concerned, and we are not liable for indirect or consequential loss such as loss of profit, loss of use, or costs of a delayed project or site.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for intentional or grossly negligent conduct, or for anything else that cannot lawfully be limited.

Intellectual property

The text, layout, photography and code of this website belong to us or our licensors. Manufacturer names, logos and product designs belong to their respective owners and appear here only to identify the goods we supply; their appearance does not imply any partnership or endorsement beyond our supply relationship.

Governing law and disputes

These Terms and any contract under them are governed by Estonian law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Please raise any dispute with us first at info@nordicalpha.eu — most issues are resolved in a single exchange. If that fails:

• Business clients — the courts of Estonia have jurisdiction, the court of first instance being Harju County Court in Tallinn.
• Consumers — you keep the right to bring proceedings in the courts of your country of residence. You may also apply to the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority, or use the European Commission’s online dispute resolution platform.

Changes to these Terms

We may update these Terms. The version that applies to your order is the one published when we confirmed that order, and we will send it with the confirmation on request. Changes are never applied retroactively to an accepted order.

Contact

Questions about these Terms, a quotation or an order: info@nordicalpha.eu.